Network Management Service

Overview & features

This plan offers monitoring and operation of a customer's WAN consisting of KDDI's services such as KDDI Global Powered Ethernet and KDDI Global IP-VPN.
KDDI monitors WAN connection routers installed at a customer's offices around the world 24 hours a day, 365 days a year.

Available Image

Details of monitoring and operation service

By monitoring the WAN, we can immediately identify the point of failure – either WAN or WAN connection router. When detecting a failure, we notify staff in charge of operation on a customer's side via automatic e-mail or phone call, and immediately restore it in the case of failure with WAN.
And, in the case of failure of equipment, we contact an equipment vendor on behalf of a customer for speedy solution.

Adoption of SOP (Standard Operation Procedure)

The SOP pre-specified in accordance with a customer's network enables accurate and prompt monitoring and operation.

Available menus

Menu [1]	Ping monitoring	E-mail notification [2]	Contact via phone	Vendor arrangement
Plan A	o	o	o	o
Plan B	o	o	o	-
Plan C	o	o	-	-

Menu [3]	Ping monitoring	E-mail notification [2]	Contact via phone	Vendor arrangement
Plan GA	o	o	o	o
Plan GB	o	o	o	-

• [1] Menus for equipment installed in domestic locations.
• [2] E-mail notification is automatically sent.
• [3] Menus for equipment installed in international locations.

Option menus

Menu [4]	Remarks
Additional ping monitoring	Required if equipment under monitoring in each plan has multiple IP addresses to be monitored.
Equipment operation [5]	When an alarm is activated, remote log-on and command confirmation are performed for failure isolation according to the procedure provided by a customer beforehand.
Publication of report [6]	Traffic report of equipment under monitoring in each plan is provided on the web. This menu also offers a function to automatically send a notification when a certain threshold value is exceeded.

• [4] Application only for option menus cannot be accepted. A basic contract for the monitoring service and an application for each plan should be made.
• [5] In the case of failure isolation at outbound (only applicable to equipment installed outside of Japan), we ask a customer to prepare the environment which accepts remote access from KDDI. Furthermore, when using the equipment operation service, a customer is asked to create a procedure manual.
• [6] With this menu, pre-specified report data are regularly collected from target equipment and published on the web. The availability ratio is calculated based on collection of ping monitoring results.

Characteristic Functions

Various Interfaces

• Easy operation similar to Explorer UI
• Drag & Drop on the web browser
• Virtual drive by client software

Smart Devices

• Timely access from smart devices
• Check your files away from the office (e.g. at business meetings)
• Promote ecology with paper-less meetings
• Make presentations anytime with your smart device

Enhanced Administrator Functions

• Capacity allocation to each user when creating user account
• Access list setting of IP address, etc.
• Log checking
• Password policy setting

Other Useful Functions

• Encryption in channel and system
• Virus check
• Folder/File Auto-Delete
• Receive Folder & Web Publish

Web Browser Requirements

Windows OS

OS
Windows Vista ®
Windows ® 7/8/8.1
Web browser
Internet Explorer ® 7/8/9/10/11Firefox ® 3.5 or newer

• *Depends on support by each OS provider

Mac OS

OS
Mac OS X
Web browser
Safari 4
Firefox ® 3.5 or newer

• *Depends on support by each OS provider

Client software requirements

OS(32/64bit)
Windows Vista ® Home Basic/Home Premium/Business/Enterprise/Ultimate
Windows ® 7 Home Basic/Home Premium/Professional/Enterprise/Ultimate
Windows ® 8 Windows8/Windows8 Pro/Windows8 Enterprise
Windows ® 8.1 Windows8.1/Windows8.1 Pro/Windows8.1 Enterprise

• *Net Framework 2.0 or newer installed

Device requirements (free dedicated software provided)

Version
iOS 4 or newer
devices
iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPad, iPad 2, iPad mini, iPad Retina display model

• *File format: PDF, MS Office file, text, HTML, graphic file, movie file, voice file

• *Presentation feature (export) is available

Android ™ OS

Version
Android ™ Ver.2.2 newer
devices
GALAXY SII WiMAX ISW11SC, SIRIUSα IS06, HTC EVO WiMAX ISW11HT, G'zOne IS11CA, EIS01PT, IS17SH, IS04F, IS15SH, IS06B (global passport), URBANO PROGRESSO, ISW13F, ISW13HT, KYL21, SCL21, PTL21, LGL21

• *File format: PDF, MS Office file, text, HTML, graphic file, movie file, voice file

• *Presentation feature (export) - limited